BetAlice Casino - 플레이어가 출금 지연을 겪고 있습니다.

So, as I said, the casino in question hasn't contacted me, hasn't paid out anything all week (it would also be the first payment), and as described in my post, it would take over a year, at least... to pay out the entire amount.

I would like to offer you a refund of €1,000 if the entire amount is paid out at once.

Also wie gesagt, das besagte Casino meldet sich nicht bei mir, zahlt die ganze Woche noch nichts aus, ( es wäre auch die erste Zahlung ) und wie in meinem Beitrag beschrieben würde es über ein Jahr dauern, mindestens…. den gesamten Betrag auszuzahlen.

Ich würde Ihnen hiermit anbieten 1000€ zu erlassen, wenn der komplette Betrag auf einmal ausgezahlt wird.

Dear arondeutschle,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your payout.

To better understand the situation, could you clarify the following details:

• How long have you been waiting for the payout?
• Has the casino provided you with any specific reasons for the delay or outlined a timeline for when the payout will be completed?
• Have you received any communication from the casino regarding your refund offer or the status of your payout request?
• Could you please provide any relevant correspondence, such as emails or chat logs, that might help us further investigate?

Please feel free to forward any relevant communication to my email at petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

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