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Casino does not accept driving license from Austria.

Since I still have an old driver's license, the casino does not want to process the verification any further because there is no expiration date on it.

The driving license will still be accepted throughout Europe until 2033 according to EU law.

I have already tried to explain that the driving license is still valid until 2033 according to EU law, but then you come across granite.

Maybe someone can help me here. At thepogg you are also stubborn.

You can't say that you can verify yourself with your driver's license and then you don't take valid driver's licenses ???

Casino akzeptiert Führerschein aus Österreich nicht.

Da ich noch einen alten Führerschein besitze, will das Casino die Verifizierung nicht weiter bearbeiten, da auf diesem kein Ablaufdatum steht.

Der Führerschein wird in ganz Europa laut geltendem EU Recht noch bis 2033 akzeptiert.

Ich habe schon versucht zu erklären, dass der Führerschein laut EU Gesetz noch bis 2033 gilt, aber da stößt man auf Granit.

Vielleicht kann mir hier noch jemand helfen. Bei thepogg stellt man auch auf stur.

Man kann doch nicht sagen, dass man sich mit dem Führerschein verifizieren kann und dann nimmt man gültige Führerscheine nicht???

Dear Zidi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been offered to provide an alternative picture ID for the verification? Have you been provided with a list of documents which are required for the verification? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day,

yes I was offered. My problem is that my passport expired in February and, of course, is therefore not accepted.

Of course, I can wait three weeks before I can apply for a new ID, but actually I don't see why a valid driver's license is not recognized?

Guten Tag,

ja wurde mir angeboten. Mein Problem besteht darin, dass mein Reisepass im Februar abgelaufen ist und daher natürlich auch nicht angenommen wird.

Ich kann natürlich noch drei Wochen warten bis ich einen neuen Ausweis beantragen kann, aber eigentlich sehe ich nicht ein, warum ein gültiger Führerschein nicht anerkannt wird?

Thank you very much Zidi for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Matthias,

I looked at your case and understand your frustration. It will be a tough one. I already had a complaint like this but we weren't very successful. Casinos have mostly very strict KYC policies. Let me ask you a question. When was your driving license issued?

Hi Peter,

Thank you for your response. I think then we shouldn't pursue this now and cause too much attention.

It's about a lot of money (26,000 euros at Betchan and 6,000 euros at Betamo) and I don't want to mess with the casino and risk that they come for some reason at the end not to pay out at all.

Should the casino still have problems with the withdrawal in the near future, if I have my new passport, can I contact you again or?

Hallo Peter,

vielen Dank für ihre Antwort. Ich glaube, dann sollten wir das jetzt mal nicht weiter verfolgen und zuviel Aufsehen erregen.

Es geht um sehr viel Geld (26.000 Euro bei Betchan und 6000 Euro bei Betamo) und ich will mich nicht mit dem Casino anlegen und riskieren, dass sie zuletzt mit irgendwelchen Gründen kommen, um gar nicht auszuzahlen.

Sollte das Casino in naher Zukunft, wenn ich meinen neuen Pass habe trotzdem Probleme beim Auszahlen machen, darf ich mich wieder bei euch melden oder?

Hi Matthias,

I understand your point. The trouble of paying for a new passport is worth the €32000. I can either put this complaint on hold and set the timer to 14 (or more) days or I can reject it and then reopen it later and proceed accordingly. What suits you better?

Hi Peter,

then set the timer to 14 days and I will contact you as soon as I have new information regarding the issue of the new passport.

Hallo Peter,

dann stell denn Timer auf 14 Tage und ich melde mich, sobald ich neue Informationen bezüglich der Ausstellung des neuen Pass habe.

OK, it is done. Thank you.

Hello Matthias,

Has there been any news?

Not yet. I was able to apply for my new ID on Tuesday. This should be delivered at the beginning of next week at the latest.

Derzeit noch nicht. Ich habe am Dienstag meinen neuen Ausweis beantragen können. Dieser sollte spätestens Anfang nächster Woche zugestellt werden.

Hi Matthias,

Thank you for the update. Let's wait for another week then.

Hi Matthias?

Has there been any progress?

Yes thank you! I am already laborious to withdraw the money (due to payment restrictions). By the end of June, everything should be on my account.

Ja vielen Dank! Ich bin bereits dabei das Geld mühsam (auf Grund von Auszahlungsbeschränkungen) auszuzahlen. Bis Ende Juni sollte alles auf meinem Konto sein.

That's good news. Do you want me to put the complaint on hold?

Yes please

Ja bitteschön

Hi Matthias, have you received your winnings yet?

Yes. Everything arrived on the account

Ja. Alles auf dem Konto angekommen

That's good news. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.