BetAmo Casino - 플레이어의 계정이 차단되었습니다.

Dear sir,madam

i had played with my salary.

i asked them several times for withdraw but they have not transferred my cash out also they deactivate my account.

Dear Seyed Nima,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear sir.madam

17August I did registration and verified and requested cash out since 19 august played just double roulette

Could you please forward the confirmation about successful verification to petronela.k@casino.guru?

yes of course i did vertification.

but they told me lie they said you did charge back but i transfer money to them in germany via online bank which is not possible to charge back and other thing is ,i deposit 700 euro and won 500 euro so why should i charge back since i won,but always they paly with me and tell wrong due to not pay me.

Please forward any relevant communication along with the confirmation of the account verification to petronela.k@casino.guru.

Account closed how to log in and send you?

do you help with that?

its betamo casino

Do you have any relevant emails that you could forward to me, please?

Support@betamo.com

I meant any relevant communication / exchanged emails between you and the casino.

Dear Seyed Nima,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Seyed Nima,

There are no comments in your last reply.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.