BetChain Casino - 플레이어의 출금이 지연되고 보너스는 취소됩니다.

hi.. something extremely bizarre happened.. I received some free spins and won 22EUR. I sent the documents and contacted the chat.. the attendant Jeniffer said that my document was approved and I needed to send a screenshot of my cryptocurrency wallet to process the payment. I sent it and she confirmed receipt and said that it would take 24 to 48 hours to process the payment..

I waited 48 hours and as the payment was not processed I contacted them again and to my surprise jeniffer said that the bonus was canceled because many players were winning and leaving the account inactive and not coming back to play.. but that's not my problem..

This casino is a disgrace. Does this mean that after I withdraw the 22 EUR I will be an inactive player? And if the bonus is not valid, why is it still being advertised on forums and social media and why has the bonus code not been deactivated? And why did jeniffer say two days ago that my payment would be processed?

read the email below that I received from the casino..

Dear claudiaFF,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which bonus you activated? If possible, please post here a promo code or link you used to activate the offer.
• Have you played with any other bonuses before?
• Have you made any successful deposits since you've created your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello

I'm new to this casino, I was researching some casinos on the LCB.org website when I saw this 25 free spins bonus, I opened an account at betchain and received these free spins.. after fulfilling the wagering requirements I won 22EUR..

I sent my documents and they were approved by the attendant Jennifer on the same day she asked for a screenshot of my litecoin wallet to process the payment and that it would take 24 to 48 hours for processing.

I waited for payment and after 48 hours I received this email that said the following..

Hey Claudio,

Unfortunately, we've had a bunch of people take advantage of our 25 FS NDB offer. It's meant to give players a chance to check out our casino, and get them started. There have been a bunch of players who have just used it, cashed out, and went inactive.

But, currently, we are unable to process any withdrawals associated with these NDBs, as we need to prioritize our active players.

My apologies, and if you are interested in making a deposit, please let me know, and I will make sure to get you a great promotion and other benefits.

Best,

Jennifers

I haven't deposited at this casino yet and this is the first time I've used a bonus at Betchain..

Don't you think it's strange that she says the day before that my payment is being processed and 48 hours later says that the bonus code has been canceled because people win, receive and never come back?

Thank you very much, claudiaFF, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello claudiaFF,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and the response from the casino team is really unusual. This does not seem fair and is far from an ideal customer approach. I will contact the casino to shed more light on this matter.

We would like to invite BetChain Casino to join the conversation.

Dear BetChain Casino,

Can you please explain why the player's legitimate winnings should not be paid only because other players have won from the bonus and later have not continued playing? What has this to do with the player? The reasons you have provided fall short of a fair handling of the situation. If there are any other factors that influence the situation, feel free to provide your clarification, but at the moment we must support the player that they should receive their winnings.

I look forward to your response.