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The withdrawal terms are unfair 500 min 500 max

Dear tdonald2804,

Thank you very much for submitting your complaint. I’m sorry to hear about your concerns with the withdrawal terms.

To better understand the situation and assist you in resolving this issue, could you please provide more details regarding the following:

• Could you clarify the specific terms and conditions you are referring to with the "500 min 500 max" withdrawal limit?
• Were you given any explanation from the casino as to why these limits exist, and did they explain how they are applied?
• Have you already attempted to make a withdrawal under these terms, and if so, what was the outcome?
• Did you receive any bonuses, or are there any terms regarding withdrawals that could be linked to bonus wagering requirements?
• What payment method did you use for your deposit and withdrawal requests?

Please feel free to forward any relevant communication, documents, or screenshots to petronela.k@casino.guru to help us investigate this matter more thoroughly.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear tdonald2804,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.