BetItAll Casino - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

Hi ! I paid in 150 euros on 11/12 and still have no credit!

Hallo ! Habe 150 Euro am 12.11 einbezahlt und bis heute noch kein Guthaben ersichtlich!

Dear leimi8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello, shortly after the complaint the money was in the account! Thank you very much

Hallo, kurz nach der Beschwerde war das Geld auf dem Konto! Besten Dank

Awesome news, leimi8. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.