BetOnRed Casino - 플레이어가 입금에 어려움을 겪고 있습니다.

I've been waiting for my deposit since Friday.

I've been repeatedly told to wait, they seem incapable of getting things in order.

This casino is just ridiculous and pathetic.

Seit Freitag warte ich hier auf meine einzahlung.

Es wird mir immer wieder geschrieben das ich warten soll, die sind nicht in der lage etwas in die reihe zu bekommen.

Diese Casino ist einfach lächerlich und erbärmlich.

Dear cennetkusumm, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Thank you very much, I received my deposit today

Vielen Dank ich habe Meine Einzahlung heute erhalten

Dear cennetkusumm,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru