BetOnRed Casino - 플레이어는 크레딧이 없는 서비스를 경험합니다.

The services offered by the casino, such as cashback, deposit points, etc., are no longer credited without explanation. Despite several complaints from me, the casino has not responded

Die vom Casino angebotenen Leistungen Cashback, Einzahlungspunkte usw. werden ohne Begründung nicht mehr gutgeschrieben. Trotz mehrerer Reklamationen meinerseits erfolgt keine Reaktion durch das Casino

Dear Franzel54,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Bonus Terms and this is what I found:

3.2.  All players can take advantage of the bonuses, except for those cases when the bonus has country restrictions and the player is a citizen of one of these countries.

3.3.  The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.

3.22.  The Casino has the right to revoke any bonuses and winnings, as well as confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules.

It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate any types of bonuses, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Up to now, the cashback has always been credited, but not since the last 3 deposits.

The same applies to the betting and deposit points

Bisher wurde das Cashback immer gutgeschrieben, erst seit den letzten 3 Einzahlungen nicht mehr.

Das gleiche gilt für die Wett - und die Einzahlungspunkte

Thank you for the information. As I mentioned earlier, casinos are not obligated to offer specific benefits, and they have the discretion to exclude individuals from their loyalty programs without prior notice. While we recognize how frustrating this can be, we do not intervene in such matters, and casinos are allowed to make their own decisions regarding loyalty rewards.

I’m truly sorry that I couldn’t provide a resolution to your case, and I appreciate your patience and cooperation. If you have any issues with other casinos in the future, please don’t hesitate to reach out to us. However, due to the reasons mentioned, I must regretfully reject this complaint.

Thank you again for your understanding.

Best regards,

Veronika