BetOnRed Casino - 플레이어의 출금이 지연되고 계정이 폐쇄됩니다.

Hello dear Casino Guru Team,

In my case it's about me waiting for several payouts: once 800€, once 200€ and once 80€.

The €800 was once again added to the casino balance because my withdrawal details were apparently incorrect. I checked everything and it worked.

I haven't heard anything more about the €80 and after the last payout of €200 my account was deactivated and I was accused of having requested account closure, which I didn't do. I was told in an email that my account was being reviewed and that the decision had been made based on my communication history but I don't know what the reason could be.

I would just like to receive my money totaling 1180€ after that the story is over for me with the casino

Best regards

Luke

Hallo liebes Casino Guru Team,

und zwar geht es bei mir darum das ich auf mehrere Auszahlungen warte einmal 800€ einmal 200€ und einmal 80€.

Die 800€ kamen einmal wieder auf das Casino Guthaben da angeblich meine Daten zur Auszahlung nicht gestimmt hat, was geprüft wurden ist von mir es hat alles hingehauen.

Von den 80€ höre ich gar nichts mehr und nach der letzten Auszahlung von 200€ wurde mein Konto deaktiviert wo mir unterstellst wurde das ich eine Anfrage zur Kontoschließung gestellt habe was ich nicht getan habe, mir wurde in einer Email erzählt das mein Konto überprüft wurde und durch meine Kommunikationsgeschichte die Entscheidung fest steht aber ich wüsste nicht was der Grund sein soll.

Ich würde gerne einfach nur mein Geld insgesamt 1180€ erhalten danach ist die Geschichte für mich durch mit dem Casino

Liebe Grüße

Lukas

Dear Tower,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you requested records of your previous communication from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you completed the account verification of your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tower,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.