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Hello, I wanted to report a scam with the game Grand Link Express. If you don't notice, it deducts double the bet with each play!

Salve.Volevo segnalare la truffa del gioco grand link express.Se uno non se ne accorge sottrae ad ogni giocata il doppio della posta!

Dear goldmetal67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. You can for example request your game history in Excel format from the casino. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

Maybe I didn't explain myself. I make a 0.20 cent bet and it subtracts 0.40 from my account, double!! But if it pays, it pays the 0.20 cent bet!!

Forse non mi sono spiegato.Io faccio una giocata da 0.20cent e me ne sottrae 0.40 dal conto il doppio!! Pero' se paga paga la giocata da 0.20cent!!

Dear goldmetal67, have you requested your game history in Excel format from the casino?

Dear goldmetal67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.