Bets24 Casino - 플레이어의 계정은 아무런 응답 없이 정지되었습니다.

Hey,

I registered on the site a few days ago and received a 10 Euro free bet.

With that, I won quite a lot, up to 4150 Euros.

Then my account was suspended for an analysis of my gaming history. Which is fine, they should do it if something is not right, they should also let me know. Unfortunately, I'm not getting any responses via email nor from live support, which only refers me to the email team.

If something isn't right, etc., it would be fine, and they can keep the money. But to completely ignore me? And then use the excuse of high workload even though other emails from colleagues are being answered? Strange.

Hey,

ich hab mich vor einigen Tagen auf der Seite registriert und auch ein 10 Euro freebet erhalten.

Damit auch echt viel gewonnen bis zu 4150 Euro.

Dann wurde mein Account gesperrt und mein Spielverlauf zu analysieren. Was in Ordnung ist sollen sie es machen wenn was auch nicht stimmt sollen sie es auch sagen. Leider erhalte ich gar keine Antworten per Email geschweige vom live Support die ja nur auf das Email Team verweist.

Sollte etwas nicht passen etc. Wäre es ja inorndung und die können das Geld behalten. Aber komplett zu ignorieren? Und dann die ausrede viel Arbeitsvolumen obwohl andere Emails von Kollegen beantwortet werden. ? Komisch

Dear Flinzc,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the free bet you received and won with? If you received it as a promotional email, kindly forward the email to me at veronika.l@casino.guru.

What types of games did you play? Did you play casino games, or did you make bets solely on sports?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika