BETSSEN Casino - 플레이어는 보너스에 대한 허위 광고를 비판하고 있습니다.

Hi, I deposited €10 for the welcome bonus at Betssen Casino on 03/06/23 but it was not credited, so I contacted the chat service directly and explained the bonus problem to them without starting to play with my €10 real money.. .whereby she is of the opinion that I had to press the appropriate bonus button before depositing, although I have already found out from CasinoGuru that neither the bonus code nor the deposit option have to be confirmed before depositing.There was only a 10% cashback option before the Deposit to confirm, but then only for Sticpay and Netteler depositors. I made a screenshot of it in my player account and sent it to the chat service, but I get a stupid answer that I should have clicked on it and that retrospectively nothing is possible.

Hi, ich habe bei Betssen Casino am 06.03.23 10€ für den Willkommensbonus eingezahlt, aber es wurde nicht gutgeschrieben, worauf ich direkt den Chatservice kontaktiert und dem das Bonus Problem beschildert habe, ohne mit meinem 10€ Echtgeld anzufangen hab zu spielen... wobei sie der Meinung ist, das ich vor der Einzahlung noch den zutreffenden BonusButton betätigen musste, obwohl ich von CasinoGuru aus schon in Erfahrung gebracht habe das weder Bonuscode noch Einzahlungsoption vor der Einzahlung bestätigt werden muss.Es gab nur 10% Cashback Option vor der Einzahlung zum bestätigen, aber dann auch nur für die Sticpay und Netteler einzahler. Ich habe in meinem Spielerkonto davon Screenshot gemacht und dem Chatservice abgeschickt aber kriege blöde Antwort das ich das anklicken hätte müssen und das rückwirkend nichts mehr möglich sei.

Dear Slider38,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise what was the exact reason why a promotional offer couldn’t have been applied to your account properly? Have you tried communicating this issue with the casino directly?

Could you please confirm that the following bonus is the one that you have tried to activate?

If there's any relevant communication, please forward it to petronela.k@casino.guru.  

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes of course, asked directly for chat service, also have screenshots of the conversation with support, send them by email. There were only 2 options for the deposit. (Sticpay) 10% cashback deposit and 10% for the (Neteller + Skrill) deposit.

I always read through WelcomePackets for minimum deposit, withdrawal limit, implementation, whether deposit+code etc..

Ja klar, direkt Chatservice nachgefragt, hab auch Screenshots über die Unterhaltung mit dem Support, schicke ihnen per Email.Es gab nur 2 Optionen für die Einzahlung.(Sticpay)10% Cashback Einzahlung und 10% für's (Neteller+Skrill) Einzahlung.

WillkommensPackete lese ich mir immer durch wegen Mindesteinzahlung, Auszahlungslimit, Umsetzung, ob Einzahlung+Code etc..

Thank you, Slider38, for the clarification. I have created an account as well to see where the available bonuses would be displayed. Before placing any deposit, this is what I saw inside my account.

I understand now, that 125% wasn't available inside your account at all. Please understand if that's the case, there's not much we can do for you. Not all bonuses are available for all players. I agree that it would be ideal if only attainable promotional offers would be visible on the website for a player, but this was a general offer, and if it wasn't possible to activate it when you placed your deposit then we are powerless in helping you. Please understand that we can't force casinos to reward their players with a specific offer.

I hope this explanation will be satisfactory for you. Please let me know if there's anything else we could try to help you with otherwise, I will be forced to reject your complaint. Thank you for your understanding.

I also sent screenshots of the chat service histories to your email, have you checked that out?

Because the chat service was of the opinion that I would have to click and confirm the 125% first deposit option before the transaction, so it gives me to understand that I was also entitled to it like everyone else officially..

As I said before, this 125%button was not available though.

But support accuses me of not paying attention, in the sense: my fault.

In my opinion, if then I rather suspect errors in the system (technical errors).

But it's not so important to me because of the 10€, but much more important to equality like everyone else...

My 10€ are a bummer

welcome claim are puddle,

as if that weren't enough, I have to put up with an insinuation from the chat service.

Ich habe auch Screenshots über die Chatservice Verläufe auf ihre Email geschickt, haben sie das auch schon angesehen?

Weil die vom Chatservice war der Meinung das ich ja die 125% Ersteinzahlungs Option vor der Transaktion erst anklicken und bestätigen müsste, somit gibt es mir zu verstehen, das ich auch ein Anspruch darauf hatte wie jeder andere offiziell auch..

Wie ich schon sagte, diese 125%Button war aber nicht zur Verfügung.

Support wirft mir aber vor als hätte ich nicht aufgepasst, in dem Sinne: mein Verschulden.

Meiner Meinung nach ist wenn dann vermute ich eher auf Fehler im System(TechnischeFehler).

Mir ist es aber auch nicht so wichtig wegen der 10€, sondern viel wichtiger um die Gleichstellung wie alle anderen...

Meine 10€ sind Pfutsch,

Willkommens Anspruch sind Pfutsch,

als würde nicht reichen, muss ich mir eine Unterstellung vom Chatservice gefallen lassen.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.