Betstarexchange Casino - 플레이어의 철수가 지연됩니다.

Hello lalappag1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thanking you sir for your reply I hope you have to solve this issue

I am verified account sir since one month and i use the real money for playing and i contacting daily betstarexchange website but they said that was successful transaction please solve issue sir

I am verified user sir and i used real money for playing not bonus used I contacting daily but they people said that was successful transaction please credit to my bank account sir

Thank you lalappag1984 for all the details. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, lalappag1984,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Betstarexchange Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Betstarexchange Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Betstarexchange did not respond and cancelled their license

Dear lalappag1984,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru