Betunlim Casino - 신원 확인으로 인해 플레이어의 출금이 지연되고 있습니다.

I made some deposits and successfully withdrew up to 1,500.00 reais without any issues.

I was playing last week on 11/01 when I hit the jackpot in the game. I requested a withdrawal, and they refused. They asked for documents, which were rejected, and then requested documents again, which I sent. Now they're asking me to wait up to 14 days, claiming they have doubts about my identity. If I sent all the documents along with a selfie, what is the doubt? I hope they resolve my issue.

Fiz alguns depósitos e fiz saques até 1.500,00 reais, recebi sem problemas.

Estava jogando semana passada, no dia 01/11 estava jogando e caiu o jackpot para mim no jogo. Solicitei o saque e eles recusaram. Me pediram documentos e rejeitaram, pediram novamente documentos e eu enviei todos. Agora estão pedindo para esperar até 14 dias alegando dúvidas quanto a pessoa. Se eu mandei todos os documentos e com selfie, qual é a dúvida? Espero que resolvam meu problema.

Dear elirom,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betunlim Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list which documents you sent to the casino for verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas