Bitdreams Casino - 플레이어의 환불이 지연됩니다.

Hello,

I've been waiting for a refund for 5 days because they didn't lock my account when asked and I was able to continue playing.

I asked the casino to refund the deposits. This was accepted by the casino and as of Thursday last week the refund should be forwarded to the finance department.

I haven't received any money yet and I request the casino to fulfill the refund.

Hallo,

ich warte seit 5 Tagen auf eine Rückzahlung da sie mein Konto nach Aufforderung nicht gesperrt haben und ich weiterspielen konnte.

Ich habe das Casino aufgefordert die Einzahlungen zurückzuerstatten. Das wurde vom Casino angenommen und seit letzte Woche Donnerstag sollte die Rückzahlung der finanzabteilung weitergeleitet werden.

ich habe bis jetzt kein Geld erhalten und fordere das Casino auf die Rückzahlung zu erfüllen.

Hello it's done it's arrived.

Hallo es ist erledigt es ist angekommen.

Hello Rumun27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request to close your account and when did the casino actually close it? When did the casino confirm the refund?

Please note that it might take up to 14 days to receive the refund as an usual withdrawal.

Looking forward to your answer.

Regards,

Nick

It has resolved itself.

Es hat sich erledigt.

The case can be closed.

Der Fall kann geschlossen werden.

Thank you Rumun27 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick