BitKingz Casino - 플레이어가 자신의 계정을 확인하기 위해 고군분투하고 있습니다.

Hello, the casino requires identification in the form of ID card, passport or driver's license. I've sent my driver's license several times, but the casino is asking for an expiration date on it !! In Austria there is no expiry date on the driving license, only if you have a novice driver or a driving license on trial! I have one with no expiration date and no deadline.

Hallo, das Casino verlangt einen Ausweis in Form von Personalausweis, Passport oder Führerschein. Ich habe schon mehrmals meinen Führerschein gesendet, jedoch verlangst das Casino ein Ablaufdatum darauf!! In Österreich gibt es kein Ablaufdatum am Führerschein, nur wenn du Fahranfänger oder einen Führerschein auf Probe hast!!! Ich habe einen ohne Ablaufdatum und Fristende.

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this is the only thing holding you back from completing the KYC?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina !! I have already solved the KYC with the company, only this company is absolutely inexperienced and should also be familiar with the provisions of documents from Austria. I don't want to work and play with a company like that anymore. Thank you

Hallo Kristina!! Ich habe bereits die KYC mit dem Unternehmen gelöst, nur dieses Unternehmen ist absolut unerfahren und sollten sich auch mit den Bestimmungen von Dokumenten aus Österreich Fachkundig machen. Ich möchte mit so einem Unternehmen nicht mehr zusammen Arbeiten und Spielen. Danke

Michael, this casino is very new and has been operating for a few months so far, so they need to get rid of the small issues (and hopefully there isn't more to come).

Do I have your permission to consider this case resolved and close the complaint?

Dear Kristina, this company belongs to the DIREX DV Group and thus a very large parent company in the background. The support was unfriendly and blocked me immediately after the third request, as I explained to you what it looks like with the valid data in a driver's license. Basically the case has been solved, only they should familiarize themselves with the handling and with Austrian laws. Thank you

Liebe Kristina, dieses Unternehmen gehört zur DIREX DV Gruppe und somit eine sehr Große Muttergesellschaft im Hintergrund. Der Support war unfreundlich hat hat mich gleich nach der dritten Anfrage blockiert wie ich Ihnen erklärt habe wie es mit den gültigen Daten in einem Führerschein aussieht. Grundsätzlich ist der Fall gelöst, nur die sollten am Umgang und mit den Österreichischen Gesetzen vertraut machen. Danke

I understand your concerns, the casino has made a mistake. But the important thing is that the casino found out the solution to your problem, and maybe even learned something new.

As the issue has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for contacting us and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.