BitKingz Casino - 플레이어가 자신의 상금을 인출하기 위해 고군분투하고 있습니다.

Dear Zoltan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Zoltan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Hey! Yeah it was!"

Thank you very much, Zoltan, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Zoltan!

I will take care of your complaint. I would like to invite BitKingz Casino to this thread in order to help us resolve the issue.

Dear all,

unfortunately, the withdrawals to the player's card were not successfull, which is why the player was asked to use another payment method and he failed to do that. Eventually, as we can see, the player played the money.

Hello Zoltan!

Could you please confirm, that your balance was played through and lost?

Hello!

As you can see on this picture: I have tried many times to withdraw, the first 5 tries got denied which was acceptable because my account was not validated.

Later on I have played some games, and I got some profit then I wanted to withdraw AFTER the validation. The first one did not go through. There was not any feedback why it got rejected, no email and there was 0 sign about the site having issues. I asked the support what was the problem, they said there is a problem at our bank side. (I would really appreciate that BitKingz could send my chat history to here)

Okey I tried once more, and the same happened with 0 information about the problem. Then I got forwarded to ask my bank about the problem, they said if somebody wants to send money to my account, it should work...ofc if they WANT TO SEND IT!

3rd time it got cancelled my brain just got f*cked up and i played it. I knew i wont get it back.

Okey they said to find a different solution! But as your support member said, there was a 200euro method but how could I use that? I should have deposited MORE WITH THE INVISIBLE 3* WAGER? I would have just lost more.

Unfortunately, after gathering all the necessary information we are rejecting this complaint, because player has played and lost the original disputed amount.

I am very sorry, that we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.