BitKingz Casino - 플레이어가 철회할 수 없습니다.

I deposited with 20 Visa, I won 50 e, which I tried to withdraw to Visa, failed. Numerous times in the chat advised to add attachments, then came ordered to change the withdrawal from the bank transfer. Bank transfer lower limit 200 e. (Visa 20 e).

Urged to raise the balance so that I can get the money through a bank transfer

Talletin 20 visalla, voitin 50 e, jonka yritin kotiuttaa Visalle, ei onnistunut. Lukuisista kertoja chatissa neuvoivat lisäämään liitteitä, sitten tuli käski vaihtaa kotiutus pankkisiirtoon. Pankkisiirron alaraja 200 e. (Visalla 20 e).

Kehoittivatnostamaan saldoa niin että saan rahat pankkisiirron kautta ELI PELAAMASN LISÄÄ VAIKKA ENTISIÄKÄÄN RAHOJA EI SAA POIS

Hello Tuija,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitKing Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you get the information that you can withdraw 20€ with card - as based on the screenshot you provided the card isn't available as a payout method. Did the casino give you any other payout options as I can see you would be able to withdraw your balance with a cryptocurrency.

Please note that the verification for your card is only to check if you used your own money for the deposit and you are usually not able to withdraw money on it in any casino. It is used for deposit only.

Looking forward to your answer.

Regards,

Nick

this information came from your customer service representative and also before I removed the card information from the casino the withdrawal option was Visa and a minimum of 20 euros.

(That first picture came here by accident)

But no worries, I have now played 50 euros from my account and lost them and I will not return to your casino.

asiakaspalvelijaltanne tuli tämä tieto ja myös ennenkuin poistin kortin tiedot casinolta kotiutusvaihtoehtona oli Visa ja minimi 20 euroa.

(Tuo ensimmäinen kuva tuli tähän vahingossa)

Mutta ei hätää, olen nyt pelannut 50 euroani tililtäni ja hävinnyt ne, ja en enää palaa kasinollenne.

That is, you have a lot of misleading information.

Eli kovin on harhaanjohtavaa tietoa teillä.

Hello Tuija,

Be sure to understand that we are not the casino. We are a different company making reviews of online casinos and helping to solve complaints. Unfortunately, you stated that your balance is now gone as you lost it therefor we will be forced to close the complaint as the issue is no longer relevant.

Regards,

Nick