Bitsler Casino - 플레이어의 계정이 폐쇄되었습니다.

Sir my user name is mamta7244 and I have more then 3400000000 shiba coin on my account and bitsler casino 

Closed my account permanently 

And they can't ask me for closed my account 

And now his support can't reply me 

They scam me more then 5000$ 

Sir please help me and refund my money and Recovery my blance and closed this bitsler casino otherwise they scam another players 

Please request you refund my money

Dear mamtachoudhary7244,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked?

Could you please specify if you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Is there any chance that someone from your household or sharing the same IP address has also created an account in this casino?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mamtachoudhary7244,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir I will deposit more time and withdrawl more time but when I deposit last time 288447927 shiba and 1752736 shiba coin then they Closed my account and my blance also on my bitsler account they can't refund my blance and closed my account after then I will contact more time. Via email then they can't reply and can't refund my coin so please request you refund my all coin

You can check my deposit

(288447927shiba coin)

0x886e877f4429e9500c1c6ec09d7c699dc769d2e6c75d543d8e220eb3348ee886

(1752736 shiba coin)

0xd687a0de5bb41a5df0e09147d21a9cfe794571822d58674c9d66e20d599e33bc

This is my last 2 deposit

After deposit I can't withdrawl any amount

And they closed my account

Bitsler make fool

And doing big scam

So please casino guru I request you please refund my money who I deposit last 2 time please

You can cheak my and support sms but they can't reply me

Because they scam with me so they can't reply me and can't refund my money

Dear Bitsler Casino representative,

Thank you very much for joining this complaint thread and explaining the player's situation in more detail. We truly appreciate your commitment to responsible gaming and your support in helping vulnerable customers who are battling gambling issues.

Could you please specify what the balance in the player's account was at the time his account was closed? Also, am I correct in understanding that the self-exclusion is permanent for this player?

Dear mamtachoudhary7244,

I understand that you are upset and frustrated with the situation. To better assist you, could you please specify if you had any real money balance in your account when the issue occurred? Additionally, could you kindly clarify if the two deposits you mentioned were made before or after your account was closed?

Thank you for your understanding. I look forward to your reply.

I will send all details last 2 deposit with trans. Id please cheak above sms

When I deposit last 2 deposit after then I open my account then I show that my account closed permanently and I can't access my account

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello veronika now you can see that bitsler casino is very big scam platforms so it's can't reply there and they can't refund my money

Please help me for refund my money

We have contacted the casino representatives outside of this thread to get more information about your case. Therefore, I am extending the timer for another 7 days. Thank you for your patience.

Ok

Dear mamtachoudhary7244,

As you can see the casino has stopped replying to our messages. I’m afraid there is not much that can be achieved without cooperation from its side therefore I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact). Unfortunately, the regulator officially states that it won't mediate disputes between players and operators, but it is still worth sending them a message.

I am sorry I could not be of more help on this occasion.

Best regards,

Veronika

We’ve reopened this complaint at the request of Bitsler Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Bitsler Casino representative,

I understand that the player’s account was closed in accordance with your company’s responsible gaming policy. However, the player has raised concerns regarding two deposits made shortly before the account was closed, stating that they have not received a refund for this amount.

Could you please provide more detailed information about this issue? Specifically, we would like to know:

• The status of the player’s deposits.
• Whether a refund has been initiated or if there are any reasons it could not be processed.

My email address is veronika.f@casino.guru.

Thank you for your cooperation.

We have submitted all relevant documents pertaining to this false and extortionate claim made by the player, who has demonstrated serious gambling issues. We respectfully request that this case be reviewed thoroughly and resolved promptly.

Sincerely,

Frank

Compliance and Fraud Manager

Bitsler.com

Hello mr Frank. I say you that refund my coin who I deposit in bitsler

After then you can Do close my account permanently

I can't say you that Reopen my account

Only I say that

Who coin I deposit last 2 deposit who refund my coin

1........288447927shiba

And

2.......1752736 shiba coin)

Both amount shiba I deposit there

So I say for refund my both Deposit

We have forwarded all evidence and logs to Casinoguru. Unfortunately, we cannot refund losses incurred by the player. Your losses have been sent to Casinoguru for privacy and security. We sincerely hope you receive the support you need for your gambling concerns.

Frank

Compliance and Fraud Manager

Dear Frank,

I have sent you a follow-up email. Please check it and reply. Thank you for your cooperation.

Replied thank you Veronika

Dear Frank,

Thank you for your email.

Dear mamtachoudhary7244,

We received evidence from the casino that both of the deposits you mentioned were credited to your account on 7 November and you lost these deposits by playing Dice. The balance in your account at the time of account closure was zero. Due to these reasons, your complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help.

Best regards

Veronika

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