Bizzo Casino - 플레이어의 계정이 폐쇄되고 상금이 압수되었습니다.

I wanted to withdraw 112,000 Euros, and my account was suddenly closed without the money being paid out. What should I do? Please help me retrieve my money.

Ich habe 112000 Euro auszahlen wollen und meine Account wurde einfach geschlossen und das Geld nicht ausgezahlt. was soll ich machen? bitte helft mir das Geld zurückzuholen.

Hello ferenzelias4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was already verified for 4 days.

I won my winnings with real money.

I asked my VIP manager yesterday if he could pay out the winnings faster. My account was then closed.

Mein Konto war bereits seit 4 Tagen Verifiziert.

Meine Gewinne habe ich mit echtem Geld gewonnen.

Ich habe meinem VIp-Manger gestern gefragt, ob er die Gewinne schneller auszahlen kann. Daraufhin wurde mein Account geschlossen.



There is news, Bizzo now claims that I had an active bonus and that I used it to bet a max. stake. However, this is not true because I deactivated the bonus because I was aware of the bonus conditions.

es gibt Neuigkeiten, Bizzo behauptet nun, dass ich einen Bonus aktiv hatte und damit eine Max. Einsatz gewettet habe. Dies stimmt allerdings nicht, da ich den Bonus deaktiviert hatte, da ich mir den Bonusbedingungen klar war.

Hello ferenzelias4,

Can you please forward your deposit, betting and bonus history along with the communication between you and the casino to nikolas.b@casino.guru?

I will do it.

Das werde ich machen.

Does Bizzo even have a license in Curacao? According to Bizzo, it belongs to Dama NV

However, these are not listed on the Curacao Gaming Control Board list.

Hat Bizzo überhaupt eine Lizenz in Curacao`? Laut Bizzo gehöre die zu Dama N.V

Diese sind aber nicht bei der Curacao Gaming Control Board Liste aufgeführt.

Hello ferenzelias4,

When exactly did you cancel the bonus? Was your balance also deducted once you canceled it?

Hello, I canceled the bonus immediately after making the deposit and the money was not credited to me. In other words, I did not receive any money from the bonus.

Hallo, ich habe den Bonus direkt nach dr Einzahlung storniert und das Geld wurde mir dann auch nicht gutgeschrieben. Sprich, ich habe kein Geld von dem Bonus erhalten.

Hello ferenzelias4,

Which bonus did you cancel exactly? Based on the betting history you forwarded, you played a lot with the first deposit bonus and did bets much higher than the allowed amount.

Dear ferenzelias4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.