BlueChip Casino - 플레이어가 철수에 어려움을 겪고 있습니다.

I have made a withdrawal, it has been approved by their department, a week has passed and they are still telling me that it is a problem with the bank. I ask them for proof and they do not give me. Scam.

Dear petraaan1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Of course my account is verified!

Thank you for the information. Is this the first time you requested a withdrawal from BlueChip Casino? How does the casino explain the problem with the bank? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post it here.

It's my third withdrawal. In the first two, the money went into my account immediately. In this withdrawal, they tell me that the withdrawal was approved. I've contacted my bank and they tell me that they don't have an order of course. Contacting the casino to tell me give the proof of payment order they refuse to give it to me

Είναι η Τρίτη μου ανάληψη .στις δυο πρώτες τα λεφτά μπήκαν στον λογαριασμό μου αμεσως.σε αυτή την ανάληψη μου λένε πως η ανάληψη εγκρίθηκε .έχω επικοινωνήσει με τη τράπεζα μου και μ λένε πως δεν έχουν κάποια εντολή φυσικά.επικοινωνώντας με το καζίνο να μου δώσουν το αποδεικτικό εντολής της πληρωμής αρνούνται να μου το δωσουν

Do I understand correctly that your withdrawal was approved a week ago?

You mentioned that your previous withdrawals were sent to your account immediately. However, please bear in mind that it's quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests. That's why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Dear petraaan1990,

We appreciate your honest feedback about our casino.

We regret to inform you that we are experiencing temporary issues on our payment system side, which have resulted in the withdrawal delay you are currently experiencing.

At BlueChip, we understand the importance of timely withdrawals, and we take pride in providing efficient and reliable services to our valued players. However, unforeseen technical difficulties have unfortunately impacted our payment processing system, resulting in delays in fulfilling withdrawal requests, including yours.

Please be assured that our team is actively working to resolve these issues as quickly as possible. Even so, in order not to make you wait even longer, your withdrawal request has been canceled, and the money has been returned to your game balance.

In addition, as we can see, you have placed several bets on sports and won. Congratulations on winning! May luck always be on your side!

At this time, we would like to inform you that you can repeat your withdrawal request using another available payment method. However, to activate it, you will need to make a minimum deposit through that method. It's important to note that there is no need to wager the deposit before making a withdrawal in this situation.

If you have any further questions or concerns regarding your withdrawal or any other matter, please do not hesitate to reach out to us.

Your understanding and cooperation is highly appreciated.

Best regards,

BlueChip Customer Care manager

Dear petraaan1990,

We hope you are doing well. We wanted to update the information regarding your request. 

Upon receiving your complaint, we immediately took action to assist you with a resolution. We canceled the withdrawal request and refunded the funds back to your account balance. Additionally, we provided guidance on alternative payment methods through which you could withdraw your winnings. Our support team was readily available at every stage to ensure you were well-informed and assisted throughout the process.

However, it was your sole decision to continue placing bets on sports after the funds were returned to your gaming account, and unfortunately, you incurred losses. We understand that it can be challenging to manage one's gaming activities, and we take matters of responsible gaming very seriously.

In light of your recent request to have your account permanently blocked due to gaming addiction, we want you to know that we genuinely care about our players' well-being. We firmly believe that responsible gaming should bring joy and not have any negative consequences for the player or their surroundings. As per your request, we have proceeded to block your account permanently.

We sincerely wish you all the best in your future endeavors. If there's anything else we can assist you with, please feel free to reach out to us.

Warm regards,

BlueChip Customer Care Manager

Dear BlueChip Casino Representative,

Thank you for letting me know about the updates on the case.

Dear petraaan1990, due to the reasons mentioned by the casino, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. I wish you a lot of strength on your journey of overcoming gaming addiction. Remember to be patient and kind to yourself throughout this process. Recovery takes time, and healing happens at its own pace. Celebrate every small victory, no matter how insignificant it may seem, and be proud of yourself for each step forward. You are stronger than you realize, and you have the power to overcome this addiction.

Also, never hesitate to seek professional help. There are various resources available, such as therapists, support groups, and helplines, specifically tailored to assist individuals in their battle against gambling addiction. They can offer valuable strategies, coping mechanisms, and guidance, ensuring that you have the necessary tools to reclaim control over your life.

Believe in yourself, petraaan1990. You have the strength within you to overcome this challenge and create a brighter future. Take it one day at a time, stay focused on your goals, and remember that you are deserving of a life free from the grip of addiction.

Wishing you strength, resilience, and the unwavering support of those around you.

Kind regards

Veronika