BlueChip Casino - 플레이어의 개인 정보가 올바르지 않아 계정이 폐쇄되었습니다.

I god attacked to bluechip casino by their offer on which used has to deposit 500 and get 1500 freebet so I made a deposit and got a freebet during signup due to clipboard google auto clipboard issues the signup detail first and second name was auto selected of my cousin I didn't notice but later I withdraw funds I got my first withdrawal so I made another deposit 4000 by applying promocode RMYOU In which I get 100% real balance that is 8000 rupees which had wagering 1x buy I played with fun and wager also completed almost i withdraw 10000+ I didn't remember it's upto 20 k then they asked for kyc as I'm real user I went to chat and told to change the profile details and told issues their customers support told that upload your kyc the profile will be changed automatically later after submissions the kyc is done Also but after few minutes they have blocked my account by giving reason of 9.6 and 10.1 even I told them.i can complete live vedio call too if needed but after that I met with some health issues for which I didn't got time to look . But now I want justice for no reason my account is blocked.. I hope casino guru will.help me out for this issues

Dear Vijeth,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please note that according to the Terms and Conditions of BlueChip Casino:

Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

• Each action performed using a Duplicate Account is considered void.
• Any promotions that the Duplicate Account has participated in will be cancelled.
• Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
• The duplicate account will be closed without an option to reopen it.

Since you registered at this casino with the details belonging to a third party, you breached the Terms and Conditions and we won't be able to help you. Please let me know if there is anything else we can assist you with, otherwise, your complaint will be closed.

Best regards

Veronika

Sir no it's my new account and first account not a multiple accounts too even I can attend vedio kyc process too even I'm ready to check my ip my adress too I request you to ask bluechip the proof what they found as ..

Bluechip customer support itself told that submit the kyc the name and adress will be changed i asked them that it is against your service they replied that no your account will be fine don't worry submit the details so I submitted my kyc application too even it's verified later directly blocked for no reason .

Even bluechip casino itself told that and I don't have any multiple accounts sir

Even it's my new account too not a duplicate and even They approved it also .

I am sorry but your casino account was created under the name of your cousin. Unfortunately, this means that the information provided during registration does not match your identity documents, which is a requirement for account verification at the casino.

As the name on your identity documents does not match the name used to create the account, the casino is unable to verify your account. Unfortunately, due to these discrepancies, we are unable to assist you further with this case.

We recommend ensuring that all details provided to the casino are accurate and reflect your own identity in the future. If you have any other concerns or questions, please don’t hesitate to reach out.

Best regards,

Veronika