BlueChip Casino - 플레이어의 계정은 여러 계정 위반으로 인해 폐쇄되었습니다.

I have deposited ₹4000 on 2nd February 2025 and played slot games then placed a withdrawal of ₹7400 , then Bluechip asked me toh wait for 48 hours giving reason as security check. Then next day I cancelled my withdrawal and played Live Roulette and after that my balance was ₹18000 so I placed withdraw of ₹18000, then Bluechip again asked me to wait for 48 hours from my last withdraw of ₹18000, then on 5th February when 48 hours were completed they send me email that your withdraw was cancelled due to technical issue, so I placed again new withdraw, then they again asked to me wait 48 hours from 5th February to 7th February, again gave same reason of security check, and today when 48 hours were completed they blocked my account, saying that you have multiple accounts, and violated rules 3.3, 9.6 & 10.1, I asked them proofs of multiple accounts or any fraud that I have done then they said your account is blocked in accordance with 10.1,

Please help.

Dear Virendra1131, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No one from my family or relative have account in Bluechip, so no chance of same ip or multiple accounts.

They haven't asked me to do KYC as of now.

They have given me bonus of ₹4000 on my deposit which they asked me to wager only 1x in slots, which I have already done when I requested my 1st withdraw of ₹7400, but later they asked me to wait for 48 hours for security check then next day I cancelled my withdrawal and played live roulette but not before doing 1x of ₹8000(₹4000 deposit+ ₹4000 real money bonus) in slots.

Thank you!

Thank you very much, Virendra1131, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Virendra1131 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why was the player's account closed and what can we do to help resolve this issue.

Thank you!

Dear Virendra1131,

That's correct, several accounts have been detected, which is prohibited by our rule 3.3.

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

We are ready to provide all evidence of this to the representatives of Guru Casino.

Best regards,

BlueChip Customer Care Manager

Thank you for the update BlueChip Casino representative. Would it be possible to provide me with evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear all,

Thank you for waiting!

We have sent all the evidence to your email. Thank you for the opportunity provided.

Best regards,

BlueChip Customer Care Manager

Thank you for providing me with the information BlueChip Casino representative.

Dear Virendra1131, the casino has provided us with substantial evidence showing that there are multiple accounts associated with yours. We strongly advise against such behaviour, as it can lead to similar situations in the future. Casinos have developed a range of sophisticated methods to detect and verify such activities, and they take these matters very seriously.

In light of the evidence presented, we believe that the steps taken by the casino are entirely justified to maintain the integrity and fairness of their operations. As a result, we regret to inform you that we will have to reject your complaint. We understand that this may not be the outcome you were hoping for and I am sorry we could not be of more help on this occasion. Thank you for your understanding.

Kind regards,

Peter