BlueChip Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello casino guru,

My bluechip account was blocked,,,help me to unblock my account

Dear hajibasha439,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked? If so, please forward them to me at veronika.f@casino.guru.

Could you please confirm if you passed the full KYC verification?

What was the balance in your account when the casino decided to block it?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I submitted my withdrawal request ,,after 5 minutes i received mail your withdrawal was rejected ,,Then i contact customer support they said that your account was blocked due to 3.5 and 3.3 terms and conditions ..saying creating multiple accounts..

But this is my only one account ,,

Yes, i completed one year before and also today they asked selfie and Bank statement then i submitted my documents after one hour it shows successfully verified your account then i submitted my withdrawal request after 5 minutes my account was blocked..

Yes i have Rs,2200 balance

I played slots and live casino

Thank you for your response.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

No,, no chance of creating multiple I'ds... I have only one I'd and also on my name... If they have proof of multiple accounts send me the prokf of multiple I'ds... I win without bonus

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Have you always logged into your casino account using your own device (mobile phone or laptop)?

Is there any possibility that some of your friends or relatives accessed their BlueChip Casino accounts using your device?

I didn't use any vpn or Ip masking software..

I always logging in only one device(mobile)..

My friends and relatives have no idea about this casino.. So they can't login with my account..