Boo Casino - 플레이어의 보너스 상금이 무효화되었습니다.

So this is what was charged on the account 2 € played at a rate not higher than 0.20 € then while the account was being checked I decided to make a deposit of 5 € and order the payment specified in the bonus 100 € this is the maximum amount from the bonus here They then sent a letter saying that I violated the bonus wagering rule exceeded the bet in the equivalent of more than 0.20 € and therefore the withdrawal that I ordered is canceled due to violation of the rules, although I did not exceed the bet amount according to the bonus conditions, the only thing only in the Book of torro slot, after wagering, I decided to buy a bonus for 5 € and that's it but after all, it was after the role-playing and no one told me about this ..

I am very upset because the assessment of this institution is not even that much and it is strange that they can get away with this.

If something is my nickname

Demiks2030

Значит дело вот в чем было начисленно на аккаунт 2€ отыграл по ставке не выше 0.20€ потом пока проверялся аккаунт я решил сделать депозит на 5€ и заказать выплату указанную в бонусе 100€ это максимальная сумма с бонуса вот Они потом прислали письмо что мол я нарушил правило отыгрыша бонуса превысил ставку в эквиваленте больше 0.20€ и поэтому вывод который я заказал аннулируется в связи с нарушением правил хотя я не превышал сумму ставки по условием бонуса,единственное только в слоте Book of torro после отыгрыша решил купить бонус за 5€ и все но ведь это было после отыгрыша и мне о таком не кто не говорил..

Очень огорчён так как оценка у этого заведение очень даже не чего и как бы странно что им такое сходит с рук.

Если что то мой ник

Demiks2030

Dear Natatkas,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found:

„ 4. Betting more than €4 (or equivalent) per spin or 10% of the received bonus amount (the smaller of the two) on a slot game

...

6. Using a ‘feature buy’ or Buy Pass function within a game."

It seems that buying in-game features probably caused this situation and the casino evaluated it as breaching of the maximum allowed bet. Could you please forward your game history to kristina.s@casino.guru? If there’s any other relevant communication between you and the casino, please forward it as well.

Additionally, I would like to know which bonus you activated and how much bonus money you received.

Thank you in advance for your reply.

Best regards,

Kristina

But after all, the purchase bonus was already after wagering, and this is not mentioned anywhere. Of course, I can send you a story

Но ведь покупной бонус был уже после отыгрыша и об этом не где не упомянуто.Я конечно могу прислать Вам историю

Dear Natatkas,

I still haven't received your game history. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dismiss the complaint because the story I can not provide you I was blocked I can not enter the site.

Отклоняйте жалобу так как историю я не смогу предоставить вам меня заблокировали я не могу войти на сайт.

Thank you for your reply, Natatkas. Do I understand correctly that you are no longer interested in resolving this issue? Do I have your permission to close this complaint?

Dear Natatkas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.