Boomerang Casino - 플레이어의 탈퇴가 지연되었습니다.

I applied for a payout on July 8th and so far have not received any money after asking the support several times, the only answer is technical problems

Ich habe am 8.7 eine Auszahlung beantragt und bis jetzt noch kein Geld erhalten nach mehrmaligem Nachfragen bei dem Support bekommt man nur die Antwort technische Probleme

Dear Cookie68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Cookie68 ,

Thank you for your feedback.

We are sincerely saddened by the fact that you have negative opinions about our casino and service.

We want to note, that your withdrawal request has been processed and paid by us yesterday (19.07).

Unfortunately, in the future time of the transaction depends not on us, but on the payment method, you have chosen.

Also, we want to draw your attention to our rules, in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3(three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

In addition, according to our policy https://boomerang-casino.com/en/rules ( paragraph 6.15; 6.17 )

The company may delay the processing of your withdrawal requests to perform checks on your identity, account balance, source of funds, and of your compliance with the Terms and Conditions.

The time of transactions may differ depending on the withdrawal method, your account level, or other relevant factors.

Our team takes seriously any requests of our customers and always does everything to be better!

We hope for further cooperation.

Best Regards,

Boomerang Casino Team

Dear Cookie68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I have received the money, thank you

Ich habe das Geld erhalten vielen Dank

Awesome news, Cookie68. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.