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I have received an email stating for $20. I would get access to a specific bonus. I deposited $20 not once but possibly two or three times to get this bonus and then I’m told I have to deposit $150 and play over a course of so many days to receive a bonus but they are saying that it is minimum of $30 yet. It does not state that anywhere.

Dear Stormy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the promotional email with the bonus you were trying to activate to veronika.l@casino.guru?

Did you reach out to customer support after making the $20 deposit and realizing that no bonus was credited to your account?

Also, could you let me know if you’ve already played with the $20 deposit or if it’s still available in your account? Thank you for your help in clarifying these details.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I did reach out to Custer support three times the first two representatives stated they’re not sure why I was not getting my bonus and that they would escalate the case. The third representative stated that the email stating $20 for the bonus was just for the first bonus listed in the email the second bonus listed in the email required $150. deposit. That is not stated anywhere in the email and I did not find anything about that until the third time trying to contact Support in regards to this.