Brango Casino - 플레이어의 계정은 인증 문제로 인해 폐쇄되었습니다.

Good evening,

Casino Brango offered a no deposit bonus with wagering requirements. I had around 140, as far as I remember, and once I met these requirements, they awarded me $50 in real money. When it came time for withdrawal, I was asked for identification for verification, so I sent it, informing them that it was Greek since it was the only document I had available at the time. Several days passed, and on December 15th, I found out that my account was closed due to discrepancies in the identification details. I asked them why, since the details matched, and they did not reply. Five days later, I sent another message, and they told me the same thing, that my account was closed due to discrepancies. When I asked them again to be more specific, they still didn't provide any answers.

Καλησπέρα

Το Casino Brango πρόσφερε ένα no deposit δώρο και με προϋποθέσεις τζιραρισματος. Εγώ λοιπόν είχα περίπου 140 απ' όσο θυμάμαι και με το που τις κάλυψα αυτές μου πρόσφερε 50 $ σε κανονικά χρήματα. Όταν ήρθε η ώρα για ανάληψη μου ζητήθηκε η ταυτότητα για επαλήθευση και εγω την έστειλα, ενημερώνοντας τους μάλιστα ότι είναι ελληνική, διότι ήταν το μόνο διαθέσιμο έγγραφο που είχα εκείνη την ώρα. Πέρασαν αρκετές μέρες και στις 15 Δεκεμβρίου μαθαίνω πως ο λογαριασμός μου έκλεισε λόγω ασυμφωνίας στοιχείων της ταυτότητας. Τους ρώτησα από που και ως που αφού τα στοιχεία συμβαδίζανε και δεν μου απάντησαν. Πέντε μέρες αργότερα ξαναεστειλα μήνυμα και μου είπαν το ίδιο ακριβώς, ότι έκλεισε δηλαδή λόγω ασυμφωνίας. Όταν τους ξαναζητησα να γίνουν πιο συγκεκριμένοι πάλι δεν μου έδωσαν καμία απάντηση.

Dear tzobo22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please list which documents you provided to the casino altogether?
• Have you registered with your accurate current residential address, country, and name to our knowledge?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.