Brango Casino - 플레이어의 상금은 설명 없이 제거되었습니다.

I deposited $20 with the "200% no rules first deposit bonus" and was credited $60. They claim there were no rules but all they have are rules. I played through the 1x requirements and ended up with around $60. They said I could not withdraw the bonus funds. I've never had that happen before and it is a little scammy but fine.

I figured since I rolled over the requirement, I can take the money and play elsewhere. I played blackjack and decided to make a withdrawal of $120. They denied it and told me that I had broken the rules... but I had already gone through the requirements! The support rep said it was fine too! They removed my winnings from my account and have ghosted me. I have sent followup emails to them and they have not responded.

Dear rongtian,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if this was the bonus and the rules associated with the bonus you redeemed?

• Did you receive any confirmation the wagering requirements were completed before you started to play blackjack?
• Could you please forward any relevant correspondence from the casino about your funds not being withdrawable and your winnings being confiscated? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rongtian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.