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I spent 3 weeks trying to verify my Paysafe account in order to make a withdrawal. Once the account was finally verified, no withdrawal was made because I was allegedly only allowed to deposit with that account.

Habe 3 Wochen versucht mein paysafe Konto zu verifizieren um eine Auszahlung zu tätigen. Als das Konto dann verifiziert wurde,wurde keine Auszahlung gemacht weil ich mit dem Konto angeblich nur einzahlen kann

Dear Matt1084,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method you could use instead?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Matt1084,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.