Bruno Casino - 플레이어의 보증금이 적립되지 않았습니다.

On June 28, 2024, I deposited 400 Euros at the aforementioned casino. The money was immediately deducted from my bank account. However, the funds were never credited to my gaming account. I have been trying to reach out for almost a month now, but I cannot get a clear response.

Κατάθεση των 400 Ευρώ στις 28 /6/24 στο εν λόγο καζίνο. Τα λεφτά αφαιρέθηκαν από τον τραπεζικό μου λογαριασμό αμέσως . Τα χρήματα ποτέ δεν πιστώθηκαν στον παικτικο μου λογαριασμό. Προσπαθώ να επικοινωνήσω και δεν μπορώ να βγάλω νόημα εδώ και έναν περίπου μήνα .

Dear vogiatzispetros11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment confirmation and any relevant communication with the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear vogiatzispetros11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.