Bullsbet.io Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

Hello, I only played blackjack at the casino and I didn't use any bonuses, I passed their initial verification, I made 2 or 3 deposits and after a while I had 1282lv in my account, I requested a withdrawal of 580lv and in the withdrawal section it shows that they want additional verification from me. However, the problem is that there is no place and it doesn't say what documents they require. I have written them about 5 emails and I have never received a response.

Dear zhivko550,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide us with the following information:

• What specific documents have you submitted for the initial verification of your account?
• Have you tried contacting the casino via live chat as well? When was the last time you reached out to the casino customer support?
• Which documents have you been asked to provide for the additional verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello.

First of all, I sent them basic documents. Photos of ID, proof of adress and proof of payment.

Secondly, live chat told me to contact them via email. The last time it was before one month and also today again.

When I go to withdrawal section, shows me message you need to pass additional verification. When I go to verification section, shows me: your account is verified.