Buran Casino - 플레이어의 보증금이 입금되지 않았습니다.

On 8-12-2024 and 10-12-2024, I deposited 30€ each, which were debited from my bank account but never credited to my player account. Contacting the casino has not been successful. This is not the first time with this casino. My bank statement was provided to the casino, but there has been no response to emails.

Ich habe am 8-12-2024 und am 10.12.2024 je 30€ eingezahlt diese wurden vom Bankkonto abgebucht aber nie den Spielerkonto gutgeschrieben Kontakt mit casino hat keinen erfolg gebracht das ist aber nicht das erste mal bei diesen Casino Kontoauszug wurde dem casino zur Verfügung gestellt keine reaktion auf Emails

Dear torri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it might take some time before it’ll be credited to your casino account.

Kindly provide screenshots as evidence of the deposits not being credited on the casino's side here in the complaint thread. Alternatively, send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't know this payment provider, it is specified by the casino, I always want to pay with VR bank transfer

Diesen Zahlungsanbieter kenne ich nicht der wird vom casino vorgegeben ich will immer mit VR banktüberweisung zahlen

Dear torri,

Could you please confirm you contacted your bank and inquired about the transaction status?

Could you please share a screenshot as to how the transaction is recorded in your transaction history found in your player's profile?