Casimba Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

my bank asks me for supporting documentation of the profit from my bet they sent me the documentation but from the bank of germany and they rejected it, it is not the doc. What do I need? It's already been 3 months, it doesn't make sense that you don't solve the problem quickly...

mi banco me pide una documentacion respaldatoria de las ganacia de mi apuesta me mandaron la documentacion pero del banco de alemania y me la rechazaron no es la doc. q necesito ya pasaron 3 meses no tiene sentido q no te soluciones el problema rapido...

Dear federicosanchez20474,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your last deposit seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

What the bank asks of me is a document that verifies that I won the bet of the amount in the Casimba casino... that verifies where that money came from... as a payment invoice... about 3 months have passed since the request, thank you... and Thank you very much for the attention given...

Lo q me pide el banco es un documento q verifique q gane la apuesta del monto en el casino Casimba .. q verifique de donde vine esa plata .. como una fáctura de paga .. ya pasaron como 3 meses del pedido gracias .. y muchas gracias por la atención brindada ...

It is only a documentation that affirms that I win the money in a virtual casino... I need that documentation... thank you Guru my kind attention

Solamente es una documentación q afirme q gane la plata en un casino virtual ... Esa documentación necesito .. gracias Guru mi amable la atención

Do I understand correctly that the bank requested a confirmation from you that the funds have been received from the casino? Could you please advise why this document has been requested from you?

Hello, I already solved my problem but the problem continues, my bet is $20,000 Argentine ..and they did not deposit the amount. The casino sent me a document for the amount of $111 euros, which is not equivalent to $20,000, then when they sent me the documentation that I requested, they put it as if they sent me $156 euros. It doesn't seem right to me what they do, they are not transparent... I have the documents.

Hola ya solucione mi inconveniente pero sigue los problema mi apuesta es de $20.000 argentino ..y no me depositaron la cantidad . El casino me envió un documento por el monto de $111 euros q no equivale a los a$20000 luego cuando me enviaron la documentación q pedi pusieron como q me enviaron $156 eruos . No me parece correcto lo q hacen no son transparentes... Tengo los documentos.

I do apologize but I don't quite understand the issue. Your bank requires a document that would prove that the funds were winnings from the casino, is that correct? Unfortunately, casino has sent you requested document with incorrect amount. Could you confirm this, please?

I did not deposit what corresponds to my profit, it was $20,000 Argentine and I deposited 111 euros... Later, when he sends me documentation, it says e. The documentation that was 156 euros .. in the end he owes me money ..

No me deposito lo q corresponde a mi ganancia era $20.000 argentino y me deposito 111 euros ... Después cuando me pasaa documentación dice e. La documentación q era 156 euros .. al final me debe dinero ..

You deposited 20,000 ARS but received 111 EUR in your casino account only, is that correct?

If it is correct, 111 euros is not equivalent to $20,000 pesos... But later, when I ask for a supporting document, it tells me there that they deposited 156 euros, which is a lie.

Si es correcto 111 euros no equivale a $20.000 pesos ... Pero después cuando pido un documento respaldatorio me dice ahí q me depositaron 156 euro q es mentira

Which payment method you have opted for to receive your winnings? Would you agree that the difference was a fee for the transaction?

• Savings account payment method... but before they deposited the money, it was less than what I earned... The rates were later made to me at 111 euros, which is not equivalent to $20,000 Argentine pesos... I can send you the documents... First deposit 111 euros says the document... Then other documentation where it says that they deposited 156 euros. I won 20,000 pesos, you have to deposit me... then the fees come...

• Método de pago caja de ahorro...pero ante q me depositen el dinero era menos de lo q gane... Las tarifa me la hicieron después 111 euro no equivale a $20.000 pesos argentino .. le puedo enviar lo s documento... Primer depósito 111 euros dice el documento ... Luego otra documentación donde dice q me depositaron 156 euros . Yo gane 20.000 pesos me tiene q depositar .. después vienen las tarifas ..

I do apologize but due to a language barrier, I still don't understand. Could you please advise if it was your deposit to casino, or withdrawal of your winnings from the casino?

Dear federicosanchez20474,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.