Casimba Casino - 플레이어에게 철수 문제가 발생했습니다.

Good evening, I have a problem with the casino where I played, I requested a withdrawal more than two months ago where it was sent but my bank rejected it due to lack of proof of payment, which I requested and it never arrived... how did my bank reject it? withdrawal, returned the money to the issuing account and sent me the proof of return...

From then on, they began to ask me for data and documents to proceed to resolve the transaction but it was never resolved, and they have kept me on the go and waiting for a long time. I wanted to know if you can help me with this case, thank you very much

Buenas noches , tengo un problema con el casino donde jugué, solicité un retiro hace más de dos meses donde el cual , fue enviado pero mi banco lo rechazó por falta del comprobante de pago, que solicite y nunca llegó... mi banco como rechazó el retiro, devolvió el dinero a la cuenta emisora y enviandome el comprobante de la devolución...

A partir de ahí, empezaron a pedirme datos y documentos para proceder a resolver la transacción pero nunca se solucionó, y me tienen a las vueltas y esperando hace mucho tiempo. quería saber si pueden ayudarme con este caso, muchas gracias

Hello nicolascampodonico7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casimba Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that the bank was the one who rejected to issue the document? Didn't the casino offer you a different way to withdraw - verify a different document or to use an another withdrawal method?

When was the last time you spoke to the casino or they responded?

Looking forward to your answer.

Regards,

Nick

Casimba casino contacted me to find another way to solve the problem, through neteller or skrill, once I sent them the data they still did nothing, and it has been 1 month since the last communication

El casino casimba se comunicó conmigo para buscar otra manera de solucionar el problema, a través de neteller o skrill , una vez que le pase los datos no hicieron nada aún, y ya pasó 1 mes de la última comunicación

Could you please forward all the communication between you and the casino to nikolas.b@casino.guru - also any screenshots which would support your case.

Documentation submitted

Documentación enviada

Thank you nicolascampodonico7 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good morning, I was able to collect my withdrawal, thank you very much

Buenos días , ya pude cobrar mi retiro, muchísimas gracias

Great news! Thank you, nicolascampodonico7, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru