Casinia Casino - 플레이어가 인출 문제를 겪고 있습니다.

Hello, I would like to know why Casinia makes it so difficult to withdraw funds from my account. I have passed all the security verifications and the KYC process. I was told that I needed to complete a rollover of X1 from the deposit. I managed to complete the wager with €1609 ready to withdraw, but my request keeps getting canceled without any apparent reason. If this continues, I will report it to consumer protection. I have screenshots, photos, and data from my account to ensure nothing gets overlooked. What a shameless act. I have accounts with casinos like Codere and Sportium and have never faced such issues withdrawing funds. It is outrageous, and I am extremely dissatisfied with this casino😡😡😡

Hola buenas quisiera saber porque casinia es tan rata a la hora de retirar fondos de la cuenta he pasado todas las verificaciones de seguridad el kyc me dijeron que tenía que hacer un rollover de X 1. Del depósito saqué el wager con 1609 € a retirar que porfin se puede mi solicitud se cancela sin motivo aparente si esto sigue así voy a dirigirme a atención al consumidor tengo capturas fotos y datos de mi cuenta para que no se puedan escapar que sin vergüenzas y si si puedo acceder a mi cuenta yo vengo de casinos como Codere Sportium y nunca me han puesto quejas para retirar es acojonante estoy muy descontento con el casino😡😡😡

Dear cristian710cns,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Which games have you played in the casino? (slots, live games, sports betting)
• Is your withdrawal request from 12/11/2024 still pending in your account?
• Could you please share screenshots of your canceled withdrawal requests?
• Could you please share your conversation with the casino in which the casino explained the situation to you? Post screenshots here or send the information to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear cristian710cns,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.