Casino Adrenaline - 플레이어가 철수하는 데 어려움을 겪고 있습니다.

I can't withdrawl, already sent every document for account verification, they always tell 24h and never do it.

Dear jorgelucaspi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Have you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello,

• No, I have used a welcome bonus, made two deposits one through crypto and one from neteller, the two of them using my personal accounts, they said it was mandatory for verification.
• No confirmation even after one week after i have sent my docs. One time in contact with costumer support they told me to hold for 24h, after the deadline still no verification, last time they asked me to delete old photos and docs and hold a little more and i'm still holding. They approved my id, but a lot of time PENDING to aprove a selfie and utility bill.
• There are winnings through active bonus and with real money deposits, the wagering requirements was fulfilled a long time ago and i'm not able to withdrawl, they keep refusing it.

Hello,

They have solved the issue today and aproved my withdrawl. Thx for the support.

Do I understand correctly that we can now consider this case resolved?

Yes, it's solved.

Dear jorgelucaspi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru