Casino Adrenaline - 플레이어의 출금 요청이 취소되었습니다.

Dear Puffnsteff,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Adrenaline.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand you made 3 consecutive deposits in the casino, without playing the bonus first?
• Have you completed the wagering of the bonus you received?
• Could you please share a screenshot of your deposit history and bonus history found in your player's profile?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I was down to like $4.00 and I made 2 more deposits in short order but I did not collect any bonus on the next 2 deposited.

How do I upload a screenshot?

Thanks for your reply.

You should be able to drag and drop screenshots or use an option in the reply window to submit them.

If you are unable to upload them, kindly send them to my email at tomas@casino.guru

Dear Puffnsteff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.