Casinostars - 플레이어의 입금이 지연됩니다.

I made deposits of 40 (via mbway), 25, and 30 (via Mastercard). The money was taken from my account but was not credited. Customer support responds automatically and only asks me to be patient. I want my money. This seems like a total scam to me.

Fiz depósitos de 40 ( via mbway), 25 e 30 ( via mastercard). O dinheiro foi me retirado da conta e nao foi creditado. No suporte ao cliente respondem de forma automática e limitam se a pedir que seja paciente. Quero o meu dinheiro. Parece me uma burla total.

Dear Ccfhe, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika