ComeOn! Casino - 플레이어의 보증금이 적립되지 않습니다.

Dear CasinoGuru,

I am writing to seek your immediate assistance with a pressing issue that concerns a significant deposit made into my ComeOn account, which, as of this writing, remains unresolved and has led to my funds being inexplicably missing. Despite my repeated attempts to engage ComeOn's customer service for a resolution, my inquiries have been met with complete silence, compelling me to turn to your esteemed services for intervention.

**Details of the Transaction:**

- **Date of Transaction:** 28th October

- **Bitcoin Transaction ID:** 9f9fb8bdf1c76e6922ff165cee78273c8962b3cd48825f08981a27ca76e60af2

- **Amount Sent:** 0,00131

- Sent From Wallet: bc1qkvz5jsu7ymmcunanv70x83ss83lwhnjndu4qxc

- **Sent To Wallet Addresses:*

 1. bc1q0pdz3djyxp4tsphdfwnc5xymqv4t2gc9n2lad2

 2. bc1qkvz5jsu7ymmcunanv70x83ss83lwhnjndu4qxc

Despite the transaction being successfully confirmed on the blockchain, the credited funds have not been reflected in my ComeOn account. The lack of response from ComeOn’s support team has left me with no other recourse but to seek your assistance in this matter.

Given the clear evidence of the transaction, and considering the significant impact this unresolved issue has on my financial well-being, I respectfully request your urgent intervention to facilitate a prompt investigation and resolution. It is my hope that through your mediation, ComeOn will engage in a constructive dialogue to address and rectify this unfortunate oversight.

I am more than willing to provide any additional information or documentation that may be required to expedite the resolution of this case. Your immediate attention and support in resolving this issue would be greatly appreciated.

Thank you for your understanding and assistance in this matter. I look forward to your prompt response.

Sincerely,

Frida E****

Dear fotballfrida96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to try contact your payment provider if there may any issue occurred. Meanwhile, Also I would strongly recommend not to deposit any more funds until the issue is sorted.

Were all the addresses correctly inserted while depositing? How much was the deposited amount?

If the casino claims that the payment was refused, the transaction might be lost more likely on the payment method's side.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hey!

The transaction was made on the blockchain with bitcoin and the transaction clearly went trough as you can see on the transaction ID of the blockchain.

Dear fotballfrida96,

Did the casino confirm that the wallet you sent the money to is correct or could you double check it if everything was entered correctly?

Dear fotballfrida96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.