ComicPlay Casino - 선수의 철수는 8개월간 연기되었습니다.

I don't know if you can help me with this or not but figure it's worth a try.

I've deposited about € 50,000 with this casino, am the highest VIP level, and still they only pay me € 500 a week.

This is obviously not the same as the € 2500/week they advertise.

I have been trying to withdraw my balance for, I believe 8 months at this rate, it is taking forever.

I think they should payout at the rate they advertise.

I have complained to them and they either ignore or say their terms and conditions allow them to pay whatever they want.

The last two payments were made on:

01/07/2025 12:28 AM

12/31/2024 9:44 PM

My remaining balance is € 15,092.94

If you can't get them to payout at the advertised rate, maybe you can change the displayed rate that you show on your review here? I saw similar complaints from others.

Thanks

Dear angelofdebt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please share any confirmation of your VIP status?

Are there specific reasons or processes for approving larger withdrawals for high VIP players?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika