Cosmobet Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

Very upset. I won and tried withdrawing 800 pounds. They would not accept my UK drivers licence as a form of ID, so I spent 50 pound of applying for a UK citizens ID card. That has arrived today and I have tried verifying myself but now they are saying they can't verify me as I have uploaded my details on a different site.

Dear Toe_knee12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

Based on the screenshot you submitted, the allegations seem to suggest you registered in the casino previously and tried to verify the same personal details. Please understand that most online casinos allow only the registration of a single casino account.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you registered in the casino in the past?
• Have you made any deposits in the casino?
• Have you benefited from welcome bonuses?
• Have you contacted casino support and asked for an explanation regarding the issue? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi,

Yes I did have another account but I asked for it to be deleted awhile ago. I no longer have access tl that email address in order to reopen it so I made a new account with my new email address.

That old account should have been deleted a long time ago.

I've been emailing them and they asked me to send a verification video which I did. They then said I was verified and alls I had to do was upload proof of address. I tried to do that then it was asking for my ID again then started to reject it. I am so stressed out with this it is unreal

This has now been resolved. They have finally verified me and I have been able to withdraw my funds. They also gave me 200 free spins

Dear Toe_knee12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru