Crowngold Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

The rules state that you receive your payout within 15 minutes. I've been waiting for three days, and the live chat keeps giving me the same pre-written message: "Your payout is in process." "First come, first served."

Stay away from these scammers! I've been waiting for the 3,000 euros the whole time.

You feel completely powerless. You have no option but to listen to the same answers from the chat over and over again.

You develop total despair!

I think the casino is trying to cancel the payout and then gamble away the money!

Everyone just keep your hands off it.

in den Regeln steht das man innerhalb von 15 min seine Auszahlung erhält. Ich warte seit 3 Tagen und der Livechat tröstet einen immer mit der gleichen vorgefertigten Nachricht ab. „Ihre Auszahlung befindet sich im Prozess." „First Come, First served Basis."

Finger weg von den Betrügern! Ich hab warte die ganze Zeit auf die 3000 Euro.

Man fühlt sich total machtlos. Man hat keine Möglichkeit außer sich immer wieder die gleichen Antworten aus dem Chat anzuhören.

Man entwickelt eine totale Verzweiflung!

Ich glaube das Casino zielt darauf ab die Auszahlung zu stornieren um dann das Geld zu verzocken!

Lasst alle bloß die Finger davon.

Dear selcukmesut94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.