Dafabet Casino - 플레이어의 보증금이 적립되지 않았습니다.

The deposit has been successfully from my end, but they are not crediting amount in my dafabet account.

Dear Kiran32100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

We didn’t lost it in transaction, it is successfuly sent. But they are claiming that it is already claimed. Which is actually not used by anyone, within one minute i made deposit request in dafabet once the payment is successful. See the time in transaction receipt and in dafabet history. But they marked it as duplicate.

Thanks for the clarification.

• Could you please share the proof of deposit you sent to the casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Yea please check my proof of deposit and you can also see our communication. I will attch screenshots here.

everytime they are saying issue has been esclated and it will be resolved soon.

but it’s been 8 days and deposit not credIted yet.

Dear Kiran32100,

The deposits appear to be sent from a bank account of HTPay Banking.

• Do I understand correctly you have used bank transfer as your deposit method?
• Have you provided your bank statement to the casino as proof you deposited twice and not just once?

Dear Kiran32100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.