Decode Casino - 플레이어의 출금이 지연되었습니다.

Wanted to make a withdraw after i played my playthrough balance and after getting the email that all my documents were verified. I got an email saying I needed a pic of me holding my ID. No problem so I sent it. And on that email they said it would be processed after sending it. Then one of the ppl on live chat told me it was in the last stages and would be available at 7 and I still sit here with no withdraw. Not fair and very unprofessional.

Dear alysheets8322,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Finally got my withdraw today! Thanks

Dear alysheets8322,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru