DelOro Casino - 플레이어가 승인되지 않은 출금을 경험했습니다.

explanations: At that time, they said that someone else entered my account because there was no 2FA verification and strangely enough, they increased the withdrawal limits and approved all withdrawals at that time and the scam starts here. How can someone else enter my account and withdraw money? Also, the site, which has not increased the withdrawal limit for days, increased the withdrawal limits while I was sleeping and someone else entered my account and withdrew money. How strange, it seems like a coincidence, everything is just a scam and irony.

Dear Kanzmakoro76,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DelOro Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your player's account? Can you please take a screenshot of the most recent withdrawals found in your player's profile if possible?
• Have you passed account verification in the casino?
• Could you please share with me your communication with the casino and any supporting evidence related to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been working on these things for over a year and all information, pictures and evidence have been sent by e-mail.

When I constantly ask for the txid and other information they do not give the information and claim that I have withdrawn it and they constantly insist and say things like we increased your withdrawal rights and you have withdrawn all your money. They are complete scammers.

There was no 2fa before their site was updated and I asked a lot of questions about 2fa in live support and they said there was no 2fa, they entered the classic account and stole the money and made me withdraw 1600

I am ready to share the commission if my money is refunded

I am opening this topic because casino guru is a sponsor. Delorocasino is stealing my money in 2023.

I don't understand how casino guru sponsors such a fraudulent company, it is a company that has stolen many people's money and they still haven't refunded my money.

To summarize, I started playing on this site towards the end of 2023 and earned money. The withdrawals were limited and they were making me withdraw around 1600. I woke up one morning and 2 withdrawals of $20k + $20k were made from my account and when I asked, the live support banned me. Request the chat history and account history from the site to see the limits they set in the chat history and the money they withdrew. The admin himself logged into my account and withdrew the money and approved it. Their explanations are as follows: We increased your withdrawal limit at night and they are deceiving you by making excuses saying that you withdrew. I want the authorities to intervene and help me in this matter. I want the txid + chat logs to be checked and I demand my money back immediately. This fraudulent company cannot be a sponsor of casinoguru.

explanations: At that time, they said that someone else entered my account because there was no 2FA verification and strangely enough, they increased the withdrawal limits and approved all withdrawals at that time and the scam starts here. How can someone else enter my account and withdraw money? Also, the site, which has not increased the withdrawal limit for days, increased the withdrawal limits while I was sleeping and someone else entered my account and withdrew money. How strange, it seems like a coincidence, everything is just a scam and irony.

Thanks for the provided information.

Unfortunately, due to the significant time that has passed since the incident you described, which was over one year ago, we cannot investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.

I apologize but since we cannot take further action the complaint will be closed. I apologize for not being able to assist you with the issue.