DuckyLuck Casino - 플레이어는 출금이 지연되고 인증 요청이 반복되는 상황에 직면하게 됩니다.

I've already been verified in the past and I've made withdrawals with them all the sudden. They want me to show them all this p d f Bills and stuff like that and I've showed them AT&T original downloaded copy of the bill with my name address on it date dates. Fucking it's recent is october And they keep sending me saying that they. They can't accept it or whatever I don't understand why they can't accept it. It's a bill. It's a proof address with my name and my address on it. I mean, it doesn't make any sense. Because it's downloaded the p d f files downloaded off the website AT&T a no cropper screenshot or not like that, and they just doesn't make any sense to me. Dude i've sent a picture of myself holding my I d and front and back I don't know if there's like a bot that keeps like. Send me the same message over and over like. Somehow. It's flagged in their system or whatever. But it's all PDF file except for like you. I even made I even made the picture like of my id a p d f its been about a week or 2 now i contact support and i get the ( oh i sent a message to account verification team and they will message you in 3 bisiness days ) i wait 3 days and go back to customer support and they say the same thing over again after i send another document a different one i mean i think they messing with me at this point or something please help me out here it pisses me off and its crypto that ive deposited with and got paid with so all this problem they giving me for 100 $ in btc is crazy in the past ive deposited 100s to them probably around 1k in total and got paid out a few hundred , i dont understand why i have to be re verified idk 8 months later nothing s changed , i really need that money to pay a bill asas please help me . . much love 💙💙💙💙💙 btw i have alot of emails idk if that the right email but username is correct

Dear 951909x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it is very common for casinos to ask for new documents even though a player's account was verified in the past.

• Do I understand correctly that verifying your home address seems to be the only issue?  
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

yea thats the only issue

ive sent a bank statement and a at&t bill that ive downloaded the pdf file from at&ts website