DuckyLuck Casino - 플레이어의 탈퇴가 지연되었습니다.

I have been and am still waiting on my 327 $ that i won less the 100 i deposited on Dec the 27th of 2021 . It has been 30 working days and they said my bank rejected it due to account being wrong . Funny the took out of same account - now i set up a bitcoin account and still nothing after 48 hours - I just want me meeesly money .

Dear Todd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that after the withdrawal was rejected, you chose Bitcoin as an alternative withdrawal method?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.  Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Todd,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.