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I deposited 250 no bonus clean deposit . Played for hours many games (slots only) when I completed the gaming session I had 8 k. I cashed out 2k per their terms. 2000 withdrawal max. My winnings were confiscated as per their terms you can only cash out 2x your deposit when playing table games. They listed "Jack Frost" by Rival as a table game and confiscated my 6k. Paid me the 2k they state that was prior to me playing a "table game". Jack Frost is not a table game. After much back and forth they agreed that is was a glitch in their side. ( I had no winnings from the small amount of time I played that game. It was losing so I closed it and moved onto a different slot) They have to returned my 6k. Continue to tell me they are waiting to hear back from their "provider" . These were legitimate winnings, erroneously confiscated. They have not corrected this or returned my funds.

Dear Mesh,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re facing. To help clarify your situation, I’d like to ask a few questions:

• Have you played any table games with your deposit? Could you kindly specify all the games you played?
• Could you provide a screenshot of your bonus history to confirm that you have not played with a bonus? Please note that the rule regarding the withdrawal cap on table games is found in the bonus terms and conditions.
• Please forward me any communication you’ve had with the casino's customer support regarding the confiscation of your winnings. You can send these details to veronika.f@casino.guru, or alternatively, post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to your reply.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.