ExciteWin Casino - 플레이어의 출금이 지연되고 보류 중입니다.

On December 10th, I requested a withdrawal of 303.85 euros from Excitewin Casino. I had made my deposit via crypto payment and wanted to withdraw in the same manner.

I did not receive a bonus on my deposit.

I was not asked to submit any documents, nor did I have the opportunity to do so.

The 303.85 euros were visible under withdrawals for about 5 days, allowing for the possibility of cancellation.

I did not cancel, of course.

Starting from the 5th day, I visited the chat daily because I was initially informed that withdrawals took 3 to 5 days.

After 5 days, the withdrawal was no longer cancelable but was hidden under transactions marked as "pending". It has remained like that until today.

Unfortunately, 10 days after my withdrawal request, nothing has happened. I hear the same thing every day in the chat...

"I'll forward it to the relevant department. It really won't take much longer. Rest assured, you'll receive your money. Blah blah blah."

It is literally the same thing every day.

How can such practices still exist in today's world? 10 days is just ridiculous, and I really hope you can help me!

Am 10.12. Habe ich im excitewin Casino 303,85 Euro zur Auszahlung gebracht. Ich habe per krypto Zahlung eingezahlt. Und auch so wieder auszahlen wollen.

Ich habe keinen Bonus auf meine Einzahlung bekommen.

Ich wurde nicht aufgefordert um irgendwelche Dokumente einzuschicken, selber habe ich auch keinerlei Möglichkeit gehabt.

Die 303,85 Euro waren unter Auszahlung ca. 5 Tage zu sehen damit man sie natürlich noch stornieren kann.

Dies tat ich selbstverständlich nicht.

Ab den 5. Tag war ich dann auch täglich im Chat weil man mir ganz am Anfang mitteilte das Auszahlung 3 bis 5 Tage dauern.

Nach 5 Tagen war dann die Auszahlung auch nicht mehr stornierbar sondern nur noch versteckt unter Transaktionen einzusehen. Da stand sie dann bis zum heutigen Tag auf "pending"

Passiert ist leider heute 10 Tage nach meiner Auszahlung nichts. Ich höre jeden Tag im Chat das gleiche..

"ich leite es an die zuständige Abteilung weiter. Es wird jetzt wirklich nicht mehr lange dauern. Seien Sie sicher Ihr Geld bekommen Sie. Bla Bla Bla."

Wirklich jeden Tag das selbe.

Wie kann es sein das solche Praktiken in der heutigen Zeit durchkommen? 10 Tage bisher ist einfach nur eine Farce und ich hoffe sehr ihr könnt mir weiterhelfen!

Dear thomaslissyldd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello and thank you for the quick response.

Well, I don't think 14 days is a reasonable time for a payout, but there are probably different opinions on that.

Luckily, there are only 4 days left. Then I'll have the 2 weeks behind me.

Verification is not possible and not desired, so it is not possible for me to verify myself.

I will let you know again in 4 days.

Thanks.

Hallo und vielen Dank für die schnelle Rückmeldung.

Nunja, ich finde nicht das 14 Tage eine angemessene Zeit für eine Auszahlung ist, aber da gibt es wahrscheinlich verschiedene Ansichten.

Zum "Glück" sind es ja nur noch 4 Tage. Dann habe ich die 2 wochen hinter mir.

Verifizierung ist nicht möglich und auch nicht gewünscht, deshalb ist es mir auch nicht möglich mich zu Verifizieren.

Ich gebe Ihnen in 4 Tagen erneut Bescheid.

Danke.